Refund and Return Policy

Summary

How long is the return period?
You can return a product within 30 days of receiving your order.

How long does it take to get my money back?
A full refund will be made to the original payment method after we receive, inspect, and confirm the returned products. Customers must contact us after returning the package and provide tracking details so that we can process the refund. Note: Most financial institutions require an average of 3-5 business days to process the refund.

Do I have to pay for return shipping?
Yes, all customers bear the return shipping costs themselves. We recommend sending returns with Track & Trace, as we cannot accept liability for lost returns. The estimated cost for the return shipping is approximately 9.95 EUR.

Can I return my product without contacting you?
No, you must contact us before submitting a return as the return address may be different from the address your order originally came from.

How can I contact you?
You can contact us by email at: info@arturelights.com or through our contact page. Arturelights team works Monday to Friday from 8 a.m. to 7 p.m. We aim to respond within 3 working days and are happy to help you!

My order is damaged, what should I do?
To find the fastest solution, send a photo showing the poor quality or damaged part of the item on a flat surface where the label and defect are clearly visible. We will use this information to help you with your order and avoid future errors. If you received a damaged or incorrect product, please contact us within 30 days of receiving the product.

Exchange Product?
Would you like to exchange your product? That's no problem at all. You can contact us at info@arturelights.com However, you will bear the costs of returning the product yourself.

I Entered an Incorrect Delivery Address!
If you accidentally entered the wrong delivery address, please contact us as soon as possible. We will try to change the order for you: info@arturelights.com

Extensive:

Processing Returns

From the first email you send to customer service regarding your return, it will be processed. Due to high demand, an immediate response is not always possible. It is not necessary to send multiple emails: processing will be carried out as quickly as possible.

Customer Satisfaction

If for any reason you are not satisfied with the order you received, please contact us. Arturelights is committed to ensuring that our customers are 100% satisfied with the product they purchase from our suppliers. If you have any problems with shipping or the product, please contact us and our team will help you immediately.

Right to Cancel and Return

You have the right to cancel your order without giving any reason up to 30 days after receipt. After cancellation, you have an additional 30 days to return your product. You will be credited with the full order amount including shipping costs. However, you will be responsible for the costs of returning the item. These costs are approximately 9.95 EUR per package. You can find the exact prices on your carrier's website. To exercise your right of withdrawal, please contact us at info@arturelights.com. We will refund you the order amount within 14 days of registering your return, provided the product has already been returned in good condition.

Condition of Returned Products

If the product is damaged or the packaging is more damaged than necessary to test the product, we may pass on this reduction in the product's value to you. Handle the product carefully and ensure that it is properly packaged when returning it.

Non-Returnable Items

For sealed products, if the seal is broken, these products cannot be returned. This includes:
- Products created according to the consumer's specifications (customization)
- Products that are clearly personal in nature
- Products that cannot be returned due to their nature

Damaged Products Upon Arrival

If your product is damaged in transit, please contact us within 30 days of receiving the product. Provide a photo of the damaged part of the item on a flat surface where the label and defect are clearly visible. We will use this information to help you with your order and to avoid errors in the future. If there is any defect, we will deliver a new package or refund you the first time. If it arrives defective the second time, we will refund you the full purchase amount.

Manufacturing Defects or Defects After Use

If there has been a production error, it must be a defect, meaning the part is broken and does not meet the manufacturer's standard. Wear parts are excluded from production errors or defects. Wear parts include, but are not limited to:

- Batteries
- Brake pads and discs, brake pads, brake drums
- Moving parts in the broadest sense

If you have any questions about production errors or defects after use, please contact our customer service.

Delivery of Incorrect Products

We do our best to process all orders correctly. If we deliver the wrong product, we will solve the problem and send you the correct order free of charge. If you have any questions about the delivery of incorrect products, please contact customer service.

CONTACT INFORMATION

For any additional questions (about shipping, orders, etc.), feel free to send us a message under the "Contact" menu, and we will respond as quickly as possible.

Company name: Witteveen Commerce LLP
Chamber of Commerce number: OC446864
Physical Address: 37 Kinburn St, London, London, SE16 6DW, United Kingdom
Email-Address: info@arturelights.com
Telephone number: +44 330 822 3772

Any questions? Check out our Frequently asked Questions
Or contact us via our Contact page